Legal

Grievance officer

How to escalate an unresolved concern, and how long we'll take to respond.

Last updated: 20 April 2026

Zuzu Healthcare appoints a Grievance Officer as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. If you have not been able to resolve an issue through in-app support, you can escalate it here.

1. Officer contact

Grievance Officer
Zuzu Healthcare
Avani HIG 7, 1st Main, 1st Cross,
KHB Colony, Lakamanahalli,
Opp. KMF Dairy, PB Road,
Dharwad, Karnataka — 580004, India
Email: contact@zuzuhealthcare.com
Phone: +91 97310 66640 · Monday – Saturday, 10:00 – 19:00 IST

The officer's full name and designation will be updated on this page when appointed. Until then, escalations reach the founder's office directly.

2. What to include in a grievance

  • Your registered name, email, and phone number.
  • A brief description of the issue and when it occurred.
  • Any booking reference, donor request ID, or appointment ID involved.
  • Outcome you are seeking.

3. Response timelines

  • Acknowledgement — within 48 hours of receiving your complaint.
  • Resolution — within 15 days, or sooner depending on complexity, in line with the IT Rules, 2021.
  • If more time is needed, we'll write to you with a revised timeline and reason.

4. For DPDP-specific concerns

If your concern relates specifically to personal data — access, correction, deletion, consent withdrawal, or breach — see the DPDP data rights page. Unresolved DPDP matters can be escalated to the Data Protection Board of India.

5. For medical or clinical concerns

Zuzu is a technology platform and is not a medical provider. Complaints about clinical care must be taken up with the treating doctor, hospital, or blood bank directly, and, where appropriate, the relevant State Medical Council. We will help you identify the right body and share any information we are permitted to share.

6. For consumer redressal

If you are not satisfied with Zuzu's resolution, you may approach the National Consumer Helpline (1915) or a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

7. Not an emergency line

This page, and the Grievance Officer, are not for medical emergencies. If you or someone near you needs urgent help, please call 108.

Emergency? Call 108